As is stated in the software and elsewhere, such technical support for import/export is not free.
We thoroughly encourage you to read through the available information in this helpdesk: if you follow it carefully, it will most likely help solve your problem.
If you require personalized help nevertheless, please contact us for pricing information for this very specialized and intensive technical support (rates start at USD $75 per half hour as of this writing).
IMPORTANT NOTE: If the technical support you require is due to what turns out to be a bug in our software, you will NOT be charged. Please feel free to contact us if you believe that the problem you are experiencing is due to a bug in our software. Please also understand that while many people have contacted us to report what they believed were bugs in the import/export functionality, in a great number of cases the problem was really caused by the user not following the directions. Since it takes us a very long time to investigate such things, we ask that users pay for technical support for this first, and then we will refund your money in the case that the bug turns out to be our fault. This is the only possible way we can hope to realistically do this, as we simply can not be asked to spend many hours on wild goose chases, as we have before in this area.
Thank you for your understanding.