to hear you're having problems! Most likely, one of two things
file on our website is corrupt (highly, highly unlikely) or
we were in the process of uploading a new version of the file
just as you were attempting to download (highly unlikely).
was some glitch with your browser or your ISP during the download process
This is almost certainly what's going on.
that #2 will probably be the case even if you keep trying to download
and get the same results. Why? Because browsers (or ISPSs, without
your knowledge) often cache data in mysterious ways, that, unfortunately,
tend to persist even when you do things that you'd think would
clear them up (like clearing the browser's cache).
the solution for these kind of problems is pretty straightforward.
your browser's cache. In MS Internet Explorer™ click on
"Tools" and then "(Internet) Options" to bring up the Internet Options
on "Temporary Internet Files "Delete Files"
and "History "Clear History" as shown below:
this doesn't work, try again, adding a step between 3 and 4 as
Wait a few hours
"wait a few hours" is to allow your ISP's cache to expire,
if there is one.
this still doesn't work, do one of the following:
the download from a different machine. This often solves the
- Get a "download helper" program. We suggest GetRight (www.getright.com).
GetRight is good at taking care of problems such as incomplete
downloads or modems hanging up with partial downloads.