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Dauntless Helpdesk
Helpdesk Home | Submit Issue | Knowledgebase | Search | Your Issues | Keycode Help | Update Your Info

What is the Safelog eLogbook?
What is the SafelogWeb.com website?
Keeping your logbook in sync
Your logbook, on all your devices, seamlessly synchronized.
You do not need to be online to log flights, to view your logbook, etc.
How and When to Sync?
Getting your Safelog eLog on a new device is fast, easy, and free.
Works offline and online
Actual and realistic FAA test questions?
How to Prepare for your test using GroundSchool
Yes, questions are filtered by specific test. (for example: airplane vs helicopter)
How often are the plates updated?
Is my favourite airport included/?
Updating Your Personal (Contact) Details
What countries / airports are included in SimPlates?
All Other CanadaPilot Questions..
Customizing your logbook fields
How to use the plotter / protractor / compass?
Automated night calculation?
Customizing Day/Night Calculations
Bulk Day/Night Calculation/Re-calculation
Auto-night calc based on airline/roster import
Time Zones
Troubleshooting Day / Night Calculations
Testing Center Emulation Modes?
Time Zone Handling?
What Information does FastFAR Include?
Duty Time, Block Time, and Flight Time logging.
Is it up to date?
Logging Multi-Sector Days (Multiple Flights per Duty Period)
Can I install FastFAR on more than one device?
'Holder's Operating Capacity' and 'Handling Role'
Setup re-runs when I expect the program to start
May I install on more than one computer?
USA plates are not loading correctly.
non-USA plate issues
Inspection Authorization (IA) Test Prep?
Instrument Flight Instructor (CFII) and Ground Instructor (IGI)?
Instructor Add-On / Added Rating Tests
My PilotMorse unlock key doesn't work
Who is RideReady for?
When should I start studying for my checkride oral?
How does RideReady compare to those little FAA Oral Exam prep books that I have seen?
Who wrote the questions and answers of RideReady?
Marking answers right and wrong?
Do I have to know everything for my checkride?
How does RideReady quiz me on my specific aircraft type?
What aircraft does RideReady include?
How many questions in RideReady?
Multiple Legs?
Simulator Time Logging
What is AirCards for?
Signatures on Flight Records
Logging Multi-Crew / Multi-Pilot Time
I see an error in an AirCards flashcard...
Entering Prior Data?
Where can I take my actual FAA written test?
How to Upgrade Five by Five to the latest version
Finding specific totals
How to use the filter feature
Converting from FAA to EASA
Is GroundSchool EASA sufficient to pass the ATPL / CPL / IR exams?
How do I get more aircraft?
Certificate Printing / Viewing
Name on Certificate is wrong
Livery on some aircraft is not historically correct
You got some aircraft / image wrong!
Setup re-runs when I expect the program to start
Update doesn't work
Source of Library / Learning Mode Information?
Source of Images?
Can't activate discount during the purchase process
What about United Kingdom plates?
Do you include SIDs and STARs?
Issue with a specific GroundSchool Audio clip/question
No Test Bank Installed?
What plates do you have for my favorite airport?
Passing Guarantee?
Lost / Not Working / Never Received Activation code
Number of Questions in GroundSchool vs. FAA?
Approved Ground School?
How to report an issue with a question or learning content ...
Is the content current for 2020 and will it be current in 2021 and beyond?
Installing on multiple devices
Duplicate Airports, Aircraft Types, and/or People
How does this online help desk system work?
Printouts and Reports
Professional Printing and Binding Services
FAA 14 CFR Part 91, 91, 117, 121, and 135 Currency Tracking
14 CFR Part 61: FAA Currency (General)
14 CFR Part 117: Flight and Duty Limitations and Rest Requirements (Flight Crewmembers
14 CFR Part 121: Domestic, Flag, and Supplemental Operations
14 CFR Part 135: Commuter and On-Demand Operations
FAA Night Vision Currency 14 CFR 61.57
Safelog can automatically generate FAA Form 8710 / IACRA
You can add your own custom currency rules
FAA Flight Reviews (BFR) and Instrument Proficiency Checks (IPC)
FAA Form 8710 / IACRA Auto-Generation
Night Vision Goggles (FAA 14 CFR 61.57(f)) and EVFS (Enhanced Flight Vision System) currency
EASA Block and Duty Time Currency Tracking (PART-FCL)
Transport Canada (TCCA) Recency / Currency Tracking
CASA Australia Recency / Currency Tracking
SACAA South Africa Recency / Currency Tracking
Importing from Airline / Company roster and scheduling systems: AIMS, CrewDock, Sabre, and many more.
Getting a 'Please Wait ...' message when attempting to use certain features
Importing from any of 83 third-party eLogs (Log10Pro, ForeFlight, MCC, LogbookPro, etc).
Importing from a CSV or Excel file?
Importing a CSV File
Importing from Excel
Converting Transport Canada Pilot Licenses to USA/FAA or vice versa
Reference Figure Image Issue?
Change Name/Info on logbook cover?
Demo version limitations
Safelog Pricing?
Having Trouble Purchasing?
How to Restore Audio Purchases
How is Dauntless GroundSchool better than the rest?
Are explanations provided?
Which platform is best to study on?
Making bulk or mass changes to your logbook
Mass Actions
Grid Edit
Re-Run setup wizard
Attaching Photos to Flight Records
Airport database in Safelog?
Aircraft database in Safelog?
Which FAA Tests Can I study For? How Many questions are there?
How many questions are in the audio version of the test prep?
Are the questions broken down into study areas?
Converting Transport Canada Pilot Certificates to FAA ones (or vice versa) ...
Reordering Logbook Fields
Safelog features 28,934 airline and company logos
Military Competence (Military to Civilian) Test Prep
FAA Drone / UAS / UAV / Part 107 Knowledge Test
Updating Your Personal (Contact) Details
Lost / Not Working / Never Received Activation code
Installing on multiple devices
How does this online help desk system work?


Lost / Not Working / Never Received Activation code
How does this online help desk system work?
Installing on multiple devices
GroundSchool FAA Knowledge Test Prep
GroundSchool FAA Test Prep Audio
GroundSchool Canada Theory Exam Prep
GroundSchool EASA ATPL / CPL / IR
RideReady FAA Checkride Oral Exam Prep
Safelog Pilot Logbook
Name That Plane
Five by Five FCC Exam Prep

Support via Telephone?

We provide customer and technical support via this online helpdesk. This allows you to receive prompt (sometimes instant), efficient help from either our automated response system and/or the exact person who can best assist you. As a plus, such a system ensures that a detailed written record of the conversation is available for you which can be extremely helpful when asking for and receiving technical help.

While the vast, vast majority of our visitors understand and appreciate this industry-standard system, to some of you such an online helpdesk may nevertheless be a new concept. If so, please click here to learn more about why we do things this way. Thank you for your understanding!.